Frequently Asked Questions

Q. Do I need to make an appointment to visit you?
A. Office hours are 9am-4pm Monday to Friday. During these hours, no appointment necessary.

Saturdays between 9am-11.30am - visits by appointment only. (Phone 02 9557 0134.)

If picking up finished jobs we would ask you to contact us by phone or email a day prior to picking them up.
Q. Do you quote over the phone... or from photographs?
A. No. It is our policy to have the item in hand for our silversmiths to quote. Many pieces are sent to our postal address from all over Australia as well as overseas. We give free no obligation quotes. We also have a drop off and pick up point in the central business district of Sydney.
Q. Do you quote while you wait?
A. No. We do not interrupt our silversmith's whilst working on jobs. Our silversmith's sit down and examine and quote in received order, usually on every second Friday. We endeavour to ensure that quotes will be phoned, faxed or emailed to our customers on the following Monday or Tuesday.
Q. Is silver-plating an expensive process?
A. It can be. For quality and lasting plating the preparation is the most important element. Generally you cannot plate over existing plating. For a perfect restoration, objects must be polished back to the base metal before plating, a time consuming and costly procedure. You can see an example of this if you go to Silver & Gold Plating on our website. Our silver-plating process ensures a minimum thickness of 30 microns of silver.
Q. Is it worth restoring?
A. A proportion of the work undertaken by us is on objects that have sentimental value (family treasures) and in many cases the restoration work costs more than the piece is worth. However, once restored it will be given another lifetime to pass down to future generations. Any pieces of antique Australiana metal work are becoming collectable. Most pieces made in silver and hallmarked are generally worth restoring.
Q. How do I maintain my gold or silverware?
A. 1) Ensure that any dust is removed from the object prior to rubbing with a cloth or the dust will act as an abrasive. Dust with a feather duster or alternatively, the item can be washed in warm soapy water using a small amount of dishwashing liquid.

2) Avoid using abrasive powders and polishing agents as these cut into the surface of silver and gold, wearing it away while at the same time scratching the surface of the metal. If you have a chalice or goblet, wipe over with a damp soft cloth like a chamois or flannelette before finger marks have time to eat in. You will find this easy if done promptly. Occasionally the article can be washed in warm soapy water, again with a soft cloth, and wiped dry. If finger stains have time to "set" it may be necessary to use a good quality silver or gold polishing cloth. Store your polishing cloth in an airtight plastic bag so dust does not settle on it.

3) If your silverware has deteriorated to such a degree that it will not respond to the above methods it may have to be brought to us to be chemically cleaned and then polished and buffed on mechanical polishing machines. This process is shown in the slides on Silver & Gold Plating.
Q. How do I maintain brass or copper items?
A. 1) Ensure that the brass or copper has not been coated (lacquered). If it has a lacquer coating it should be dusted and cleaned with a soft cloth using Mr. Sheen.

2) We recommend that for brass or copper you use a soft paste such as Autosol metal polish, which does leave a fine protective film on the metal after use.

The cleaning merchandise that we recommend can all be purchased from W.J. Sanders

Email us at [email protected] if you require further information or have any other questions.

Damaged Goods